Terms of Service

GoldenEve Wines

Last updated: 24/08/2026

1. About These Terms

Welcome to GoldenEve Wines.

These Terms and Conditions (“Terms”) set out the rules for using goldenevewines.com and for buying from us. They form a legal agreement between you and GoldenEve Wines.

By browsing our website, creating an account, or placing an order, you confirm that you accept these Terms. If you do not agree with them, please do not use this website.

We have written these Terms in plain language so they are easy to follow. If anything is unclear, contact us before ordering and we will happily explain.

2. Who We Are

3. Age Restriction — You Must Be 18 or Over

This is the most important term on this page.

We sell alcoholic beverages. Under Nigerian law, alcohol may only be sold to persons aged 18 years or older.

By using this website and placing an order, you confirm that:

• You are 18 years of age or older
• You are ordering for yourself or for another adult aged 18 or over
• You will not supply alcohol purchased from us to anyone under 18

We reserve the right to:

• Ask for valid photo identification at the point of delivery
• Refuse delivery if the person receiving the order cannot prove they are 18 or over
• Refuse delivery if the recipient appears intoxicated
• Cancel and refund any order where we reasonably believe the buyer is under 18

Where delivery is refused for any of the above reasons, the order may be returned to us and delivery charges will not be refunded.

Providing false information about your age is a serious matter and may be a criminal offence.

4. Your Account

You may create an account to make ordering easier.

You agree to:

• Provide accurate, current, and complete information
• Keep your password confidential and not share your account
• Notify us immediately if you suspect unauthorised use of your account
• Take responsibility for all activity that takes place under your account

We may suspend or close an account that we reasonably believe has been used to breach these Terms, to place fraudulent orders, or to attempt to buy alcohol underage.

5. Products, Descriptions, and Images

We take care to describe our products accurately. However, please note:

• Product descriptions, tasting notes, and alcohol content (ABV) are provided as a general guide. Producers change recipes, packaging, vintages, and specifications from time to time without notice.
• Images are for illustration only. Bottle designs, labels, packaging, and gift boxes may differ from the photographs shown.
• Vintages may vary. Where a wine or spirit is sold without a stated vintage or batch, the year supplied may differ from any image.
• Colours may appear differently depending on your screen.

If the exact specification of a product matters to you — for example a specific ABV, vintage, age statement, or cask finish — please contact us to confirm before ordering.

Nothing in this section limits your rights under the Federal Competition and Consumer Protection Act 2018 in respect of products that are faulty, damaged, or not as described in a material way.

6. Prices and Payment

6.1 Prices

• All prices are shown in Nigerian Naira (₦).
• Prices include applicable taxes unless stated otherwise.
• Delivery charges are not included in the product price and are shown separately at checkout.
• We may change prices at any time, but changes will not affect an order we have already accepted.

6.2 Pricing errors

Despite our best efforts, an item may occasionally be listed at an incorrect price. If we discover a pricing error before we despatch your order, we will contact you and give you the choice to either continue at the correct price or cancel for a full refund. We are not obliged to supply a product at an obviously incorrect price.

6.3 Payment

• Payment is taken in full at the time of ordering unless otherwise agreed.
• Payments are processed by secure third-party providers. We do not store your card details.
• Your order will not be processed until payment has been confirmed.

7. Orders

7.1 How an order is formed

Placing an order is an offer to buy, not a completed sale. A contract is formed only when we send you an order confirmation or despatch your goods, whichever happens first.

An automated acknowledgement that we have received your order is not acceptance.

7.2 When we may decline an order

We may refuse or cancel an order where:

• The product is out of stock
• We reasonably believe the buyer is under 18
• Payment fails, is declined, or is suspected to be fraudulent
• There has been a pricing or description error
• We cannot deliver to your address
• The order breaches these Terms

If we cancel a paid order, we will refund you in full.

7.3 Stock availability

Stock levels shown on the website are indicative. Occasionally an item may sell out before your order is processed. If this happens, we will contact you promptly to offer an alternative, a partial fulfilment, or a full refund on the unavailable item.

8. Delivery

8.1 Where we deliver

We currently deliver to nationwide within Nigeria.

8.2 Timeframes

Estimated delivery times are [ 2 to 3 days]. These are estimates, not guarantees. Traffic, weather, public holidays, and courier delays can affect delivery.

8.3 Delivery charges

Delivery charges depend on your location and order size and are shown clearly at checkout before you pay.

8.4 Receiving your order

• Someone aged 18 or over must be present to receive the order and may be asked for ID.
• Please provide a complete, accurate address and a working phone number.
• If delivery fails because nobody is available, the address is wrong, or no valid ID is produced, a re-delivery fee may apply.
• Risk in the goods passes to you once the order has been delivered to your address and accepted.

8.5 Checking your order

Please check your order on arrival. Report any breakage, shortage, or incorrect item to us within [24 hours] of delivery, with photographs where possible. This helps us resolve the issue quickly with our courier.

9. Cancellations, Returns, and Refunds

9.1 Cancelling before despatch

You may cancel an order at no cost before it is despatched. Contact us as soon as possible at [INSERT EMAIL / PHONE]. If payment has been taken, we will refund you in full.

9.2 Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or not what you ordered, we will put it right. You are entitled to a replacement, a repair where appropriate, or a refund.

To make a claim:

1. Contact us within 24 hours of delivery
2. Include your order number, a description of the problem, and clear photographs
3. Keep the item and its packaging until the matter is resolved

We will cover return costs where the fault is ours.

9.3 How refunds are issued

Approved refunds are made to the original payment method within [3 to 7 working days] of us receiving and inspecting the returned item, or of us approving your claim.

Nothing in this section reduces your statutory rights under Nigerian consumer protection law.

10. Responsible Drinking

GoldenEve Wines supports responsible enjoyment of alcohol.

• Alcohol should be consumed in moderation.
• Do not drink and drive.
• Alcohol is not recommended during pregnancy.

We will not knowingly sell to anyone who is under 18 or who appears intoxicated at the point of delivery.

11. Using Our Website

You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to our systems, accounts, or data
• Introduce viruses, malware, or any other harmful code
• Copy, scrape, republish, or resell our content without written permission
• Interfere with the normal operation of the site
• Post false, offensive, defamatory, or misleading reviews or content

We may restrict or withdraw access to anyone who breaches these rules.

12. Intellectual Property

All content on this website — including text, product descriptions, layout, graphics, photographs, and the GoldenEve Wines name and logo — is owned by us or used under licence, and is protected by intellectual property law.

You may view and print pages for your own personal, non-commercial use. Any other use, including reproduction or commercial exploitation, requires our prior written consent.

Brand names, product names, and manufacturer logos remain the property of their respective owners and appear here solely to identify the products we sell.

13. Our Responsibility to You

We take our obligations seriously and will always try to put things right.

However, to the fullest extent permitted by law:

• We do not guarantee that the website will always be available, uninterrupted, or free of errors
• We are not liable for indirect or consequential losses, such as loss of profit, business, or opportunity
• Our total liability in connection with any order is limited to the amount you paid for that order

14. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including strikes, civil unrest, fire, flood, extreme weather, power or internet failure, government restrictions, supplier failure, or public health emergencies.

If such an event occurs we will contact you as soon as possible and either agree a new delivery date or offer a full refund.

15. Privacy

Your personal data is handled in line with our Privacy Policy, which explains what we collect, why, and what rights you have. Please read it alongside these Terms.

16. Complaints

If something has gone wrong, we want to hear about it and fix it.

Contact us at [goldeneve.ng@gmail.com] or [+2347034439142] with your order number and a description of the issue. We aim to acknowledge every complaint within [2 working days] and resolve it within [7 working days].

17. Changes to These Terms

We may update these Terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

The “Last updated” date at the top shows when these Terms were last revised. Please review this page before ordering.

18. General

• Severability. If any part of these Terms is found to be invalid or unenforceable, the rest remain in full force.
• No waiver. If we do not enforce a term immediately, that does not mean we give up the right to enforce it later.
• Whole agreement. These Terms, together with our Privacy Policy, form the entire agreement between us regarding your use of this website.
• Transfer. You may not transfer your rights under these Terms without our written consent.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from these Terms or from your use of this website will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

20. Contact Us

Thank you for choosing GoldenEve Wines. Please enjoy our products responsibly.